Intake

Report a problem

The more detail you can give, the further we can take it. Nothing you send is published without your consent, and the party you name will be given a right of reply.

Section 1

Your details

Full name *

Email address *

Phone number

Preferred contact method

EmailPhone

Section 2

Who you're complaining about

Business / trader name *

Trading name or branch

Their contact details if known

Province

Section 3

The complaint

Type of problem *

Date the problem started

Is this ongoing?

YesNo

Rand value involved, if any

What happened — full account *

What have you already tried?

Complained directly to the businessReported to a consumer protection body / ombudLaid a case with the policeTaken legal actionNothing yet

What outcome are you looking for?

Section 4

Evidence

Contracts, invoices, receipts, photos, screenshots, messages

Images, PDF and common document formats. Max 25MB per file.

Section 5

Consent

I confirm the information above is accurate to the best of my knowledge.

I understand Gatvol will investigate and give the named business a right of reply before anything is published, and that nothing is published without my consent.

I consent to Gatvol processing my personal information for the purpose of investigating this complaint, in line with POPIA and Gatvol's privacy policy.

You will get a reference number on the next screen.

Gatvol

Gatvol publishes accounts submitted by members of the public. Cases are reviewed before publication and the parties named are given a right of reply.

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POPIA

Information Officer

informationofficer@gatvol.co.za

PO Box 4417, Cape Town, 8000

Republic of South Africa