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Car rental billing disputes / Right of reply sent
Charged for damage you didn’t cause? Gatvol is investigating car rental billing practices — and we want your story
After being billed for “damage” and a “missing jack” on two rentals that no one inspected with us — at collection or return — we started asking questions. Now we’re asking you.
Gatvol / 2026-08-31
Case snapshot
On the record
Target
Retail investors and consumers seeking extra income
Pitch
R30 000 ‘share-trading’ software
Price
~R30 000
Payment
Credit card, 60-month budget facility
Product
Analysis/simulation only; cannot execute JSE trades
Outcome
Refunds obstructed; companies replaced when complaints surface
Allegations described in this investigation have not been tested in court. The businesses concerned were not identified.
The R30 000 share-trading software that cannot trade
Companies are allegedly replaced when complaints surface, while the same software, documents and sales techniques continue to be used.
Read the investigationCase status
Right of reply sent
Evidence
Documents on file
How this works
Tell us what happened
Send your account with whatever you have: contracts, invoices, statements, photographs, messages. Every report gets a reference number.
We investigate and give a right of reply
We check the documents against the record, then contact the person or company named in writing and publish what they say.
We publish and push for a resolution
The case enters the archive with its status in the open, and we keep pushing until it is resolved or refused on the record.
4 812
Cases received
1 097
Cases published
R 41.6m
Rand value recovered
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